• Empowering Consumers: Resources for Dealing with Student Loan Servicers

    Direct Loan Servicing Center (ACS)

    Contact Information for Borrowers:
    Phone: 1-800-848-0979
    Website: www.dl.ed.gov

    Contact Information for Schools:
    Phone: 1-888-877-7658
    Website: www.dl.ed.gov/schools

    FedLoan Servicing

    Contact Information for Borrowers:
    Phone: 1-800-699-2908
    Website: www.MyFedLoan.org

    Contact Information for Schools:
    Phone: 1-800-655-3813
    Website: www.MyFedLoan.org/schools

    Great Lakes

    Contact Information for Borrowers:
    Phone: 1-800-236-4300
    Website: www.mygreatlakes.org

    Contact Information for Schools:
    Phone: 1-888-686-6919
    Website: www.mygreatlakes.org

    Nelnet

    Contact Information for Borrowers:
    Phone: 1-888-486-4722
    Website: www.nelnet.com

    Contact Information for Schools:
    Phone: 1-866-463-5638
    Website: www.nelnet.com

    Sallie Mae

    Contact Information for Borrowers:
    Phone: 1-800-722-1300
    Website: www.salliemae.com

    Contact Information for Schools:
    Phone: 1-888-272-4665
    Website: www.opennet.salliemae.com

    Legal Protections and Additional Resources

    In addition to utilizing the provided contact information, consumers facing issues with student loan servicers can benefit from various legal protections and resources. Recent laws, such as the Student Borrower Protection Center (SBPC) Act, aim to safeguard borrowers’ rights and hold servicers accountable for fair and transparent practices. Consumers can also seek assistance from organizations like the Consumer Financial Protection Bureau (CFPB) and the Credit1solutions.com and its legal partners for guidance on navigating student loan-related challenges and resolving disputes effectively.